Telegram, the third most downloaded application worldwide, has 900 million users worldwide. Its rapidly growing popularity has led many businesses to start communicating with customers over messagibng platforms. If you are wondering how to use Telegram for business and make the most of its features, here you will get your answer.
Can Telegram be used for business?
Yes, Telegram can be used for business. In fact, using Telegram for business offers many benefits for sales, marketing and customer support if used correctly. For example, Telegram allows multiple simultaneous sessions on different devices. This means that with one account, you can use the app on multiple devices and all conversations will be updated in real-time across all devices. In addition, Telegram provides the possibility of collaboration and communication between employees, as well as the ability to perform various administrative tasks. For example, your team members can access conversations with a particular customer simultaneously on their mobile devices, even when they’re not in the office. In other words, members of the sales team and the customer support team can work together seamlessly to provide the best customer experience.
Telegram features that are useful for businesses
Telegram username provides the possibility of communication without needing a phone number. Users can find each other by searching usernames. Businesses can increase their visibility by creating a public channel with relevant keywords in the channel name and description, and by creating a channel on Telegram, businesses no longer need to send messages to a large number of people. With the possibility of sending one-way messages in Telegram channels, you can create an online store or a place to introduce services. The most important criterion in checking channels is the number of its members. Buy Telegram members is an easy and fast way to increase members. People who are at the beginning of their career can surpass their competitors by buy Telegram member.
In its simplest form, Telegram has made it possible for different people to use all its facilities. High speed is the most important feature of Telegram. You can send many messages and your recipient in any country will receive it at the highest speed. This feature also makes Telegram the best tool for digital marketing.
How to use Telegram for business growth?
So, is Telegram good for business? If you’re still unsure whether or not to use Telegram to grow your business, here are some other ways you can use Telegram to improve the quality and performance of your marketing and customer support team:
- Personal communication and targeted marketing: Send targeted messages to specific segments of your audience, such as new customers or repeat buyers, in separate Telegram groups.
- Create targeted communities: Add customers who are interested in your products and services to a Telegram group. Apart from connecting with customers, it helps to create a sense of belonging and increase customer loyalty.
- Premium Customer Support: Use groups to answer customer questions, address concerns, and provide assistance. This can help improve customer satisfaction and increase loyalty.
- Offer exclusive deals and promotions: Offer customers exclusive deals and promotions in your membership program. Special treatment creates a sense of exclusivity and increases customer loyalty.
- Collect customer feedback: Collect customer comments and suggestions using bots. Allow customers to let you know what they think of your brand by setting up quick replies or chat buttons. You can then use their comments to improve the quality of your products and services.
- Create a sense of authenticity: Messaging apps are a popular space for direct and authentic interactions. This is why Telegram groups are great for building trust or even friendship with your customers.
- Telegram channels work like a virtual bulletin board where an unlimited number of members can be added. The most obvious difference between a Telegram channel and a Telegram group is their access and exposure. Here’s how to use Telegram channels for your business:
Reach a larger audience: Broadcast messages and updates to a large group of followers on one channel.
Does Telegram help small businesses grow?
Small business owners usually don’t have enough budget and time to create macro marketing strategies. This may seem a little worrisome when competing with big businesses. But by focusing on less expensive but effective options, you can get a good result. Services like Telegram and other social media completely free introduce small brands to the world and increase their customer base even without advanced marketing expertise or budget. In Telegram, you as a small business owner can communicate with your customers and potential customers. Each post opens up the opportunity for conversation, so it’s a quick and easy way to connect with your followers and build trusting relationships. Plus, social media can help grow your audience because it can put your content in front of new audiences in your followers’ networks. Telegram can also be a gateway to building and expanding a fan base for your small business.
Telegram for Business is undoubtedly a great cloud-based messaging app for brands to communicate with customers. However, in today’s age, having one channel is no longer enough. Today, consumers use at least two messaging or social media applications. Your business needs to make channel hopping customers’ lives easier and more accessible by providing a consistent messaging experience that works across multiple apps.